We offer complete office cleaning including trash removal, restroom sanitation, breakroom cleaning, dusting, vacuuming, and mopping. Additional services like Move in/Move out Cleans, carpet cleaning and refrigerator clean-outs are available for an added fee.

Yes — we provide and store all cleaning equipment on-site. Consumable supplies (toilet paper, paper towels, soap, trash liners) are provided by the client, but New Scent Janitorial can order and restock these for a service fee.

Yes. We carry General Liability Insurance on all of our work. Documentation is available upon request.

Pricing is based on square footage, cleaning frequency, scope of work, and building condition. We provide a detailed written quote after a walk-through.

Yes. We offer 3-month, 6-month, and 12-month agreements. All contracts include a 30-day cancellation clause.

We offer a 48-hour correction guarantee. If something was missed, we'll come back and make it right.

For most offices, we recommend 2x per week. High-traffic spaces (medical offices, busy breakrooms) may benefit from 3-5x per week. We'll advise based on your specific space during the walk-through.

Only the team members assigned to your facility will have access to your keys and alarm codes. Access credentials are handled with strict confidentiality.

Yes — most commercial cleaning is scheduled in the evenings and on weekends. Daytime cleaning can be arranged if specified in the contract.

Yes. Your facility will always be serviced by the same dedicated team unless you are notified otherwise in advance.

Supervisor inspections Detailed checklist system completed at each visit Periodic scheduled walkthroughs Open client communication — you can always reach us directly

All special requests outside of the standard scope must be submitted in advance so we can prepare appropriately.

We always maintain backup coverage to ensure your scheduled clean is never missed. The only exception would be severe weather conditions, in which case we will contact you immediately to reschedule.

Yes. Every new client receives a written checklist, frequency breakdown, and clearly defined expectations before services begin.

Clients are responsible for ordering consumable supplies (paper towels, toilet paper, soap, trash liners). New Scent Janitorial can manage ordering and restocking on your behalf for a service fee.