Question 1

What services do you provide?

Accepted Answer

We offer complete office cleaning including trash removal, restroom sanitation, breakroom cleaning, dusting, vacuuming, and mopping. Additional services like Move in/Move out Cleans, carpet cleaning and refrigerator clean-outs are available for an added fee.

Question 2

Do you bring your own supplies and equipment?

Accepted Answer

Yes — we provide and store all cleaning equipment on-site. Consumable supplies (toilet paper, paper towels, soap, trash liners) are provided by the client, but New Scent Janitorial can order and restock these for a service fee.

Question 3

Are you insured?

Accepted Answer

Yes. We carry General Liability Insurance on all of our work. Documentation is available upon request.

Question 4

How do you price your services?

Accepted Answer

Pricing is based on square footage, cleaning frequency, scope of work, and building condition. We provide a detailed written quote after a walk-through.

Question 5

Do I need to sign a contract?

Accepted Answer

Yes. We offer 3-month, 6-month, and 12-month agreements. All contracts include a 30-day cancellation clause.

Question 6

What happens if I'm not satisfied?

Accepted Answer

We offer a 48-hour correction guarantee. If something was missed, we'll come back and make it right.

Question 7

How often should my office be cleaned?

Accepted Answer

For most offices, we recommend 2x per week. High-traffic spaces (medical offices, busy breakrooms) may benefit from 3-5x per week. We'll advise based on your specific space during the walk-through.

Question 8

How do you handle keys and alarm codes?

Accepted Answer

Only the team members assigned to your facility will have access to your keys and alarm codes. Access credentials are handled with strict confidentiality.

Question 9

Do you clean after hours?

Accepted Answer

Yes — most commercial cleaning is scheduled in the evenings and on weekends. Daytime cleaning can be arranged if specified in the contract.

Question 10

Will I always have the same cleaner?

Accepted Answer

Yes. Your facility will always be serviced by the same dedicated team unless you are notified otherwise in advance.

Question 11

How do you ensure quality control?

Accepted Answer

Supervisor inspections 
Detailed checklist system completed at each visit 
Periodic scheduled walkthroughs 
Open client communication — you can always reach us directly

Question 12

Can you handle special requests?

Accepted Answer

All special requests outside of the standard scope must be submitted in advance so we can prepare appropriately.

Question 13

What if a cleaner calls out?

Accepted Answer

We always maintain backup coverage to ensure your scheduled clean is never missed. The only exception would be severe weather conditions, in which case we will contact you immediately to reschedule.

Question 14

Do you provide a scope of work document?

Accepted Answer

Yes. Every new client receives a written checklist, frequency breakdown, and clearly defined expectations before services begin.

Question 15

How does supply inventory work?

Accepted Answer

Clients are responsible for ordering consumable supplies (paper towels, toilet paper, soap, trash liners). New Scent Janitorial can manage ordering and restocking on your behalf for a service fee.

Frequently Asked Questions